Support
Open a support ticket.
Describe the issue and include the details that help connect it to your order. The ticket service will return a reference only after the request is accepted.
Availability
The form uses the store’s same-site ticket service. If a request cannot be confirmed, the page keeps your entries so you can try again.
Information that helps
- Order reference, when one exists
- Product, country, face currency, value and quantity
- Payment asset, network and exact amount
- Transaction identifier and payment time
- A short description of what happened and what the checkout currently shows