Order help
Stop before sending if the order is not right.
Crypto transfers are difficult to reverse. Review the cart and invoice while you still control the decision.
Before a transfer
You can leave checkout, change the cart or request a new invoice without sending crypto. If the product market, value, email, asset or network is wrong, do not pay the current instruction.
After a transfer
Keep the order reference, transaction identifier, sending asset and network, amount, timestamp and checkout email. Do not make another transfer to correct an underpayment or wrong-network payment until the order has been reviewed.
Cancellation and refund decisions
Product fulfillment state, payment confirmation and the nature of a digital code can affect what action is available. Open a support ticket with the order and transaction details so the specific request can be reviewed; this page does not promise eligibility or a particular outcome.
Prepare a clear request
- Order reference
- Email used at checkout
- Product, country, face currency and value
- Asset, network and exact transferred amount
- Transaction identifier and a concise description of the issue